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From Copy.ai to Tesla Bots: The Evolution of the Modern Tech Stack Powering New-Age Companies

From Copy.ai to Tesla Bots: The Evolution of the Modern Tech Stack Powering New-Age Companies

Every few decades, we see a shift, not just in products, but in what makes products possible. The last few years have quietly built the most complete creative and computational stack humanity has ever seen. Together, these technologies form a new foundation on which the next trillion-dollar companies will

The AI Roadmap, Explained Simply

The AI Roadmap, Explained Simply

Through the Lens of Customer Support I wanted to understand what to build as LLMs evolve—so I mapped what the human brain does and where AI is catching up. The gaps between the two reveal where entirely new products become possible. To explain this better, I chose customer support

From Hello to Namaste: Building Real-Time, Multilingual Voice Bots with Indian AI (Powered by Sarvam)

From Hello to Namaste: Building Real-Time, Multilingual Voice Bots with Indian AI (Powered by Sarvam)

Voice is a commonly used modality for human conversation. The channels businesses choose to support customers depend on a few factors: * Phone: The default when urgency or anxiety is involved, or when back-and-forth coordination is required or when white-glove treatment is expected. * Email: Ideal when you need

The Evolution of Customer Support: From Storefronts to AI Agents

The Evolution of Customer Support: From Storefronts to AI Agents

Customer support has always been about one thing: helping people when they’re stuck. But the way we’ve done it has constantly evolved, shaped by technology and customer expectations. Looking back at its journey helps us understand where we are headed and it’s a future that looks very

Coming soon

Coming soon

Because great customer experience isn’t a solo act anymore — it’s a duet between humans who care and AI that actually remembers. After years of loyal (and mostly ignored) service, our FAQ page was let go. It never really listened. It repeated itself. And honestly, it was tired of