ai and sales
AI and Sales: How AI Sells, Scores, and Closes in 2026
A practical look at how AI handles prospecting, lead scoring, calling, and closing in 2026 — with a focus on what actually works for regulated selling like lending and collections.
Avaneesh
ai receptionist
AI Receptionist: What It Is, How It Works, and How to Choose One (2026)
An AI receptionist answers, routes, and books calls 24/7 in a natural voice — no hold music, no missed calls, no extra staff. Here is how it works and how to choose one.
ai answering service
AI Answering Service: The 2026 Guide (and How to Choose One)
An AI answering service uses a conversational voice agent to answer your inbound calls around the clock, at a fraction of the cost of human operators. Here's how it works and what to look for.
CX
CX in Lending: The Complete Map of Use Cases and Workflows
A complete map of customer experience use cases and workflows across the lending lifecycle, from pre-application to collections and retention, and what you can actually do about each.
The End of the Efficiency vs. Experience Tradeoff: Why Customer Support Is About to Change Forever
For decades, businesses have been quietly making a compromise they hoped their customers would never notice. When the phone became the primary support channel, companies hired agents, built call centers, and created entire operational machines around managing them. Then email arrived, and businesses had to build a separate machine. Then
Story behind the Brandmark
Infinity represents potential without limits, an idea that resonated deeply with us. We founded this company with the belief that businesses shouldn’t be constrained by traditional boundaries. With the right intelligence, growth can be exponential, and innovation can be infinite. That led us to the symbol ∞ — infinity. When rotated
How to Optimize High-Volume Cold Outbound with AI (30-Day Experiment Results)
Outbound can be broadly classified into two types: cold outreach and warm outreach. This post focuses on cold outbound and how AI is reshaping it. What is Cold Outreach? Cold outreach is when your buyer doesn’t know you, yet you still follow a predictable formula: * Reach out to X
Can ChatGPT Replace the Browser?
For decades, the browser has been our main gateway to the internet. Chrome, Safari, Edge, and Firefox are where we type, click, scroll, and search. But with AI tools like ChatGPT becoming more powerful, an interesting question arises: Could ChatGPT replace the browser? Let’s break it down. The ChatGPT
AI
Voice in Healthcare Operations: Transforming Clinical Workflows Through Voice and Conversational AI
How Voice is Transforming Healthcare Operations Healthcare teams spend a huge chunk of their day on calls, coordination, and documentation. From verifying insurance to scheduling follow-ups, hours are lost to repetitive, manual conversations that could easily be automated. That’s where voice AI steps in. Modern voice agents are
Founder
No, Risk, and Dopamine
I’ve spent years building products in product roles, and now I’m walking the path of building a company myself. On the surface, it feels like a natural extension. You take your product skills, expand the scope, and apply them. But the truth is very different. The jump from
AI
AI: What I see
1. People will become more reviewers than creators. For example, All engineers will review code more than they write. 2. There will be multiple apps/tools for each use case. Anytime the cost of building something decreases, demand increases (Jevons' Paradox). We saw this with cars, Web 1.0/
AI
From Copy.ai to Tesla Bots: The Evolution of the Modern Tech Stack Powering New-Age Companies
Every few decades, we see a shift, not just in products, but in what makes products possible. The last few years have quietly built the most complete creative and computational stack humanity has ever seen. Together, these technologies form a new foundation on which the next trillion-dollar companies will