CX
CX in Lending: The Complete Map of Use Cases and Workflows
A complete map of customer experience use cases and workflows across the lending lifecycle, from pre-application to collections and retention, and what you can actually do about each.
Avaneesh
The End of the Efficiency vs. Experience Tradeoff: Why Customer Support Is About to Change Forever
For decades, businesses have been quietly making a compromise they hoped their customers would never notice. When the phone became the primary support channel, companies hired agents, built call centers, and created entire operational machines around managing them. Then email arrived, and businesses had to build a separate machine. Then
Story behind the Brandmark
Infinity represents potential without limits, an idea that resonated deeply with us. We founded this company with the belief that businesses shouldn’t be constrained by traditional boundaries. With the right intelligence, growth can be exponential, and innovation can be infinite. That led us to the symbol ∞ — infinity. When rotated
How to Optimize High-Volume Cold Outbound with AI (30-Day Experiment Results)
Outbound can be broadly classified into two types: cold outreach and warm outreach. This post focuses on cold outbound and how AI is reshaping it. What is Cold Outreach? Cold outreach is when your buyer doesn’t know you, yet you still follow a predictable formula: * Reach out to X
Can ChatGPT Replace the Browser?
For decades, the browser has been our main gateway to the internet. Chrome, Safari, Edge, and Firefox are where we type, click, scroll, and search. But with AI tools like ChatGPT becoming more powerful, an interesting question arises: Could ChatGPT replace the browser? Let’s break it down. The ChatGPT
AI
Voice in Healthcare Operations: Transforming Clinical Workflows Through Voice and Conversational AI
How Voice is Transforming Healthcare Operations Healthcare teams spend a huge chunk of their day on calls, coordination, and documentation. From verifying insurance to scheduling follow-ups, hours are lost to repetitive, manual conversations that could easily be automated. That’s where voice AI steps in. Modern voice agents are
Founder
No, Risk, and Dopamine
I’ve spent years building products in product roles, and now I’m walking the path of building a company myself. On the surface, it feels like a natural extension. You take your product skills, expand the scope, and apply them. But the truth is very different. The jump from
AI
AI: What I see
1. People will become more reviewers than creators. For example, All engineers will review code more than they write. 2. There will be multiple apps/tools for each use case. Anytime the cost of building something decreases, demand increases (Jevons' Paradox). We saw this with cars, Web 1.0/
AI
From Copy.ai to Tesla Bots: The Evolution of the Modern Tech Stack Powering New-Age Companies
Every few decades, we see a shift, not just in products, but in what makes products possible. The last few years have quietly built the most complete creative and computational stack humanity has ever seen. Together, these technologies form a new foundation on which the next trillion-dollar companies will
The AI Roadmap, Explained Simply
Through the Lens of Customer Support I wanted to understand what to build as LLMs evolve—so I mapped what the human brain does and where AI is catching up. The gaps between the two reveal where entirely new products become possible. To explain this better, I chose customer support
From Hello to Namaste: Building Real-Time, Multilingual Voice Bots with Indian AI (Powered by Sarvam)
Voice is a commonly used modality for human conversation. The channels businesses choose to support customers depend on a few factors: * Phone: The default when urgency or anxiety is involved, or when back-and-forth coordination is required or when white-glove treatment is expected. * Email: Ideal when you need
Customer-service
The Evolution of Customer Support: From Storefronts to AI Agents
Customer support has always been about one thing: helping people when they’re stuck. But the way we’ve done it has constantly evolved, shaped by technology and customer expectations. Looking back at its journey helps us understand where we are headed and it’s a future that looks very