This guide gives you the honest comparison: what a predictive dialer does well, where it falls short for Indian lending, what AI voice agents offer instead, and a decision framework for choosing between the two.
lending
This guide covers what debt collection management software does, the three main types available in the Indian market, how to evaluate them against each other, and why the evaluation criteria that mattered five years ago are not the same ones that matter today.
This guide covers what loan recovery software does, the different types available in the Indian market, how to evaluate them, and why NBFCs in particular are moving toward AI-driven calling for their collections workflow.
Infinity represents potential without limits, an idea that resonated deeply with us. We founded this company with the belief that businesses shouldn’t be constrained by traditional boundaries. With the right intelligence, growth can be exponential, and innovation can be infinite. That led us to the symbol ∞ — infinity. When rotated
Outbound can be broadly classified into two types: cold outreach and warm outreach. This post focuses on cold outbound and how AI is reshaping it. What is Cold Outreach? Cold outreach is when your buyer doesn’t know you, yet you still follow a predictable formula: * Reach out to X
How Voice is Transforming Healthcare Operations Healthcare teams spend a huge chunk of their day on calls, coordination, and documentation. From verifying insurance to scheduling follow-ups, hours are lost to repetitive, manual conversations that could easily be automated. That’s where voice AI steps in. Modern voice agents are no
Every few decades, we see a shift, not just in products, but in what makes products possible. The last few years have quietly built the most complete creative and computational stack humanity has ever seen. Together, these technologies form a new foundation on which the next trillion-dollar companies will be
Through the Lens of Customer Support I wanted to understand what to build as LLMs evolve—so I mapped what the human brain does and where AI is catching up. The gaps between the two reveal where entirely new products become possible. To explain this better, I chose customer support
Voice is a commonly used modality for human conversation. The channels businesses choose to support customers depend on a few factors: * Phone: The default when urgency or anxiety is involved, or when back-and-forth coordination is required or when white-glove treatment is expected. * Email: Ideal when you need accountability or must
Thoughts, stories and ideas on building remarkable customer experiences
AI debt collection automates loan recovery calls using voice AI. Learn how it works, what RBI and TRAI say, and why Indian NBFCs are adopting it now.
For decades, businesses have been quietly making a compromise they hoped their customers would never notice. When the phone became the primary support channel, companies hired agents, built call centers, and created entire operational machines around managing them. Then email arrived, and businesses had to build a separate machine. Then
Oro enables gold loans for banks, NBFCs and other lenders across markets in India like Chennai, Andhra Pradesh, Telangana, Bangalore and Pune. Outbound calling is a big part of Oro's new customer funnel. But as the business started to scale, new challenges started to emerge: 1. Inefficient growth
Your best rep, Sarah, just quit. She lasted a few months - same as the last three hires. You're now scrambling to backfill while your pipeline bleeds. Meanwhile, your team lead is burning out training people who'll be gone by quarter-end. Your CFO wants to know
Infinity represents potential without limits, an idea that resonated deeply with us. We founded this company with the belief that businesses shouldn’t be constrained by traditional boundaries. With the right intelligence, growth can be exponential, and innovation can be infinite. That led us to the symbol ∞ — infinity. When rotated
Outbound can be broadly classified into two types: cold outreach and warm outreach. This post focuses on cold outbound and how AI is reshaping it. What is Cold Outreach? Cold outreach is when your buyer doesn’t know you, yet you still follow a predictable formula: * Reach out to X
For decades, the browser has been our main gateway to the internet. Chrome, Safari, Edge, and Firefox are where we type, click, scroll, and search. But with AI tools like ChatGPT becoming more powerful, an interesting question arises: Could ChatGPT replace the browser? Let’s break it down. The ChatGPT
How Voice is Transforming Healthcare Operations Healthcare teams spend a huge chunk of their day on calls, coordination, and documentation. From verifying insurance to scheduling follow-ups, hours are lost to repetitive, manual conversations that could easily be automated. That’s where voice AI steps in. Modern voice agents are no
I’ve spent years building products in product roles, and now I’m walking the path of building a company myself. On the surface, it feels like a natural extension. You take your product skills, expand the scope, and apply them. But the truth is very different. The jump from
1. People will become more reviewers than creators. For example, All engineers will review code more than they write. 2. There will be multiple apps/tools for each use case. Anytime the cost of building something decreases, demand increases (Jevons' Paradox). We saw this with cars, Web 1.0/
Every few decades, we see a shift, not just in products, but in what makes products possible. The last few years have quietly built the most complete creative and computational stack humanity has ever seen. Together, these technologies form a new foundation on which the next trillion-dollar companies will be
Through the Lens of Customer Support I wanted to understand what to build as LLMs evolve—so I mapped what the human brain does and where AI is catching up. The gaps between the two reveal where entirely new products become possible. To explain this better, I chose customer support
