Self-learning became the "military-grade encryption" of customer service software: a phrase in every pitch that means less the more it gets used. Here's what a loop that actually improves takes, and why we named a company after it.
An NBFC's relationship with a borrower is never a single conversation. It's a lead-qualification call, then onboarding and KYC follow-up, then the first-EMI reminder, then a servicing query, then a renewal nudge, then — sometimes — a collections call. Dozens of touchpoints across one customer's life.
This guide covers what cloud telephony is, how to evaluate the best cloud telephony providers in India, and why an AI voice layer on top of your telephony stack is becoming the real differentiator in lead conversion.
Equentis had 30,000 dormant leads and no way to reach them at scale. 8loop's AI voice agent worked through the entire database in 18 calling days and built a pipeline their advisors could actually close.
Oro enables gold loans for banks, NBFCs and other lenders across markets in India like Chennai, Andhra Pradesh, Telangana, Bangalore and Pune. Outbound calling is a big part of Oro's new customer funnel. But as the business started to scale, new challenges started to emerge: 1. Inefficient growth
Infinity represents potential without limits, an idea that resonated deeply with us. We founded this company with the belief that businesses shouldn’t be constrained by traditional boundaries. With the right intelligence, growth can be exponential, and innovation can be infinite. That led us to the symbol ∞ — infinity. When rotated
Outbound can be broadly classified into two types: cold outreach and warm outreach. This post focuses on cold outbound and how AI is reshaping it. What is Cold Outreach? Cold outreach is when your buyer doesn’t know you, yet you still follow a predictable formula: * Reach out to X
Through the Lens of Customer Support I wanted to understand what to build as LLMs evolve—so I mapped what the human brain does and where AI is catching up. The gaps between the two reveal where entirely new products become possible. To explain this better, I chose customer support
Voice is a commonly used modality for human conversation. The channels businesses choose to support customers depend on a few factors: * Phone: The default when urgency or anxiety is involved, or when back-and-forth coordination is required or when white-glove treatment is expected. * Email: Ideal when you need accountability or must
Thoughts, stories and ideas on building remarkable customer experiences
This guide explains what speed-to-lead is, why it decides conversions in BFSI, how to generate leads for insurance sales and convert them, and how to build a system that calls every lead in seconds.
This guide gives you the honest comparison: what an auto dialer does well, where it falls short for lead conversion, what an AI voice agent does differently, and a decision framework for choosing between the two.
This guide compares voice broadcasting with two-way AI voice calls: what voice broadcasting does well, where it falls short for lead conversion, what AI voice calls add, and how to choose between them in an Indian BFSI sales context.
This guide explains what an AI sales agent is, how it works for outbound lending sales, why speed-to-lead has become the single biggest conversion lever in Indian BFSI, and what the regulatory picture looks like before you deploy one.
Equentis had 30,000 dormant leads and no way to reach them at scale. 8loop's AI voice agent worked through the entire database in 18 calling days and built a pipeline their advisors could actually close.
This guide covers how AI voice agents work within the NBFC context, what RBI and TRAI compliance requires, how integration works with your existing stack, and what outcomes NBFCs can realistically expect.
This guide gives you the honest comparison: what a predictive dialer does well, where it falls short for Indian lending, what AI voice agents offer instead, and a decision framework for choosing between the two.
This guide covers what debt collection management software does, the three main types available in the Indian market, how to evaluate them against each other, and why the evaluation criteria that mattered five years ago are not the same ones that matter today.
This guide covers what loan recovery software does, the different types available in the Indian market, how to evaluate them, and why NBFCs in particular are moving toward AI-driven calling for their collections workflow.
AI debt collection automates loan recovery calls using voice AI. Learn how it works, what RBI and TRAI say, and why Indian NBFCs are adopting it now.
For decades, businesses have been quietly making a compromise they hoped their customers would never notice. When the phone became the primary support channel, companies hired agents, built call centers, and created entire operational machines around managing them. Then email arrived, and businesses had to build a separate machine. Then
Oro enables gold loans for banks, NBFCs and other lenders across markets in India like Chennai, Andhra Pradesh, Telangana, Bangalore and Pune. Outbound calling is a big part of Oro's new customer funnel. But as the business started to scale, new challenges started to emerge: 1. Inefficient growth
