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How AI voice agents run loan recovery for Indian NBFCs: EMI reminders, payment-plan negotiation, promise-to-pay capture, and RBI-aligned conduct across the DPD lifecycle.
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Hiring a debt collection agency vs running recovery in-house with software and AI voice agents. A 2026 comparison of cost, recovery rates, borrower experience, and RBI compliance for Indian NBFCs.
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A practical buyer's guide to automated debt collection software for Indian NBFCs and lenders: core capabilities, build vs buy, where AI voice agents fit, ROI against manual teams and agencies, RBI Fair Practices Code, and a selection checklist.
Equentis had 30,000 dormant leads and no way to reach them at scale. 8loop's AI voice agent worked through the entire database in 18 calling days and built a pipeline their advisors could actually close.
Oro enables gold loans for banks, NBFCs and other lenders across markets in India like Chennai, Andhra Pradesh, Telangana, Bangalore and Pune. Outbound calling is a big part of Oro's new customer funnel. But as the business started to scale, new challenges started to emerge: 1. Inefficient growth
Infinity represents potential without limits, an idea that resonated deeply with us. We founded this company with the belief that businesses shouldn’t be constrained by traditional boundaries. With the right intelligence, growth can be exponential, and innovation can be infinite. That led us to the symbol ∞ — infinity. When rotated
Outbound can be broadly classified into two types: cold outreach and warm outreach. This post focuses on cold outbound and how AI is reshaping it. What is Cold Outreach? Cold outreach is when your buyer doesn’t know you, yet you still follow a predictable formula: * Reach out to X
Through the Lens of Customer Support I wanted to understand what to build as LLMs evolve—so I mapped what the human brain does and where AI is catching up. The gaps between the two reveal where entirely new products become possible. To explain this better, I chose customer support
Voice is a commonly used modality for human conversation. The channels businesses choose to support customers depend on a few factors: * Phone: The default when urgency or anxiety is involved, or when back-and-forth coordination is required or when white-glove treatment is expected. * Email: Ideal when you need
Thoughts, stories and ideas on building remarkable customer experiences
How Indian NBFCs and lenders use digital debt collection, across SMS, WhatsApp, email, and AI voice, to recover overdue EMIs faster and at a lower cost per contact.
Three ready-to-use cold calling scripts for lending, a clear comparison of cold calling tools, and where AI cold calling fits for Indian NBFC sales teams.
An AI calling agent places and handles phone calls automatically. Here is how Indian NBFCs and banks use it to automate outbound calls across the lending lifecycle.
How NBFCs and lenders in India run outbound call center services in 2026: in-house teams, BPOs, and AI voice agents compared, with setup steps, costs, and TRAI compliance.
How NBFCs and lenders in India automate welcome, KYC, document, and first-EMI onboarding calls with AI voice agents, and how to measure activation, time-to-first-EMI, and early drop-off.
For Indian lenders, AI call center software reaches every borrower in seconds. Here is how it differs from traditional and cloud call centers, where it fits across sales, collections, and support, and what TRAI and RBI mean for using it.
A complete map of customer experience use cases and workflows across the lending lifecycle, from pre-application to collections and retention, and what you can actually do about each.
A comparison of cloud contact centers and AI voice agents, where each fits, and why most Indian support teams are heading toward running them together.
What an AI voice agent for customer support is, how it differs from a voice bot or IVR, and how it cuts cost per call without cutting the quality of service.
What support automation is, what to automate versus keep human, the role of inbound call center software, and how to measure whether it is working.
What an IVR number is, how to get one in India, what to look for in a provider, and how AI voice agents are changing what an IVR can do.
What AI customer service is, how it works, what it can and cannot handle, and what Indian businesses should know about cost, languages, and data security before adopting it.
